Customer information

  • For all transactions, your original id is required as a form of identification
  • After a transaction you will receive a printed receipt showing status of transaction
  • In the event that NBK systems are down, no transactions can be conducted
  • No services will be offered when a transactional receipt cannot be generated
  • Your pin is your secret, never disclose to anyone

 

You can kindly get in touch with your nearest branch or call our dedicated 24 hour Contact Centre on:
020 282 8900
0703 088 900
0732 118 900
or e-mail: callcentre@nationalbank.co.ke