National Bank of Kenya (NBK) has won two prestigious global awards for its customer service excellence.
The bank scooped the Customer Satisfaction and Happiness Award in the Global Banking and Finance Awards 2020. The awards recognize innovation, achievement, strategy, progressive and inspirational changes within the financial services world.
National Bank was also named Best Bank in Customer Service at the International Business Magazine Awards 2020. The awards recognize best in class achievements in international business and finance.
National Bank’s Managing Director, Paul Russo said: “Exceptional customer service is at the core of our DNA. This is the reason superior customer service is one of the things that NBK is best known for in the country. We are constantly innovating to delight our customers by listening to their feedback, simplifying their journeys and revamping our delivery channels, while still remaining a human bank”.
In March this year, National Bank was named top among tier 2 banks in Kenya for delivering an exceptional digital customer experience in a survey by the Kenya Bankers Association.