NatMobile is National Bank’s Mobile Banking platform. Using NatMobile you can access various banking services such as checking your account balance, transferring money, making payments, requesting for statements, etc.

How do I know if I am already registered on NatMobile?

To check if you are already registered on NatMobile, dial *625#. If you are presented with an option to log in, then you are already registered to use NatMobile. If you are presented to open an account or register, then you are not registered on NatMobile.

What type of phone or device should I have to access NatMobile?

You can access NatMobile via USSD using any mobile device that has a SIM card registered to a mobile network operator such as Safaricom or Airtel. To access NatMobile via USSD, dial *625#. You will need at least Ksh. 2 of airtime. To access NatMobile using the NatMobile app, you would need a smart phone with and Android OS.

How do I get access to NatMobile?

If you already have an account at National Bank but are not registered to use NatMobile, visit the branch nearest you to register. You will be asked to fill in a short form and provide your Identification document.

What do I do if I cannot remember my password?

To have your password reset, visit your nearest National Bank branch.

How do I de-register for NatMobile?

NatMobile offers you a lot of convenience so we would love to have you stay. If you are experiencing problems with NatMobile, give us an opportunity to resolve it by getting in touch with our contact center staff at 020 282 8900, 0703 088 900, 0732 118 900. To de-register, go to the branch nearest you to complete a termination form.

Sustainability

Sustainability at National Bank of Kenya

Creating a Sustainable Future

National Bank seeks long term business success and sustainability by contributing towards economic, social and environmental development. We seek to create value for a wide range of stakeholders, including shareholders, employees, customers, suppliers, communities, academia and Government.

Our Sustainability Agenda is about ensuring long term business success while contributing towards economic and social development, a healthy environment and a stable society. Put succinctly, sustainability is anchored on 3Ps i.e. Planet, People and Profit.

Our Sustainability Strategy

Our vision is to integrate sustainability into every aspect of our operations, ensuring a positive impact on the environment and society while delivering value to our stakeholders.

Key Focus Areas

Environmental Protection - We run our operations and ensures sustainable growth in the long term and make positive decisions that minimize adverse impacts to the environment and have a positive impact for the future generations.
Social Responsibility - We provide training and supporting health and safety, and wellbeing of our employees and further helps in promoting equality in the work environment.
Ethical Governance - We have put in place strong governance standards that promote integrity, accountability, and responsible management practices, reducing the risk of corruption, fraud, and unethical conduct.

Our Sustainability Strategy principles.

Implement ESG practices in our business strategy and operations.
Provide sustainable financing opportunities to customers.
Assist customers in adopting environmentally friendly practices.
Promote financial literacy to vulnerable communities.
Provide digital transformation via digital solutions.
Conduct operations in line with globally recognized environmental standards.
Ensure that our sustainability strategy is based on strong governance, policies, and processes.

Awards

Year	Award
2023	KBA Awards under Best ESG factors category.
2023	Honorable mention at the Global SME Finance Awards under Most innovative bank of the year category.

Memberships and partnerships.

KBA - Kenya Bankers Association (KBA) is the financial sector’s leading advocacy group and the umbrella body of the institutions licenced and regulated by the Central Bank of Kenya (CBK) with a current membership of 46 financial institutions. KBA continues to reinforce a reputable and professional banking sector in a bid to best support Kenyans, who entrust their ambitions and hard-earned resources with its member banks.
UNGC - The UNGC is a global platform and an initiative of the UN established to encourage businesses to adopt fundamental principles in the areas of human rights, labour practices, environment, and anticorruption.
UNEP-FI - The UNEP FI is a collaborative initiative between UNEP and the global financial sector. UNEP FI works with its full range of partners to promote sustainable development through the financial industry players.

Reporting and disclosures.

CBK – Report quarterly on Climate Related Risk Implementation Plan for NBK.
UNGC - Commitment to embed UN Global Compact’s ten principles into business strategies and operations and issue an annual Communication on Progress (COP), a public disclosure to stakeholders on progress, and in supporting broader UN development goals.
IFC - Report client performance on eight IFC Standards on Environmental and Social Sustainability along project lifespan.
Stakeholders - Annual sustainability report integrated in the Group annual integrated report.

Integrating the SDG’s

NBK has adopted Seven Sustainable Development Goals into its business strategy and decision making.

Current Account

Savings Accounts

Transactional Accounts

Unsecured Personal Loan

Mortgages

Credit Cards

Debit Card

Micro Banking

SME Accounts

Open Account

Personal Accounts

Personal Loans

Business Accounts

Business Loans

Savings Accounts

Transactional Accounts

Sustainability at National Bank of Kenya

Interested in Sustainability or have a question?