Mobile Banking

Mobile Banking Advantages

• 24/7 access - Access your bank account any time of the day at the convenience of your mobile
• Convenience - Pay for utilities, buy airtime, view your account activity and access other services anywhere, anytime with no need to visit your local branch
• Quick loans - Get quick and short-term loans directly on your mobile phone at affordable rates
• High security - Robust with secure authentication processes to ensure that transactions on you mobile app are protected.

Services available on NatMobile

• Balance inquiry - Ability to view the balances in all the Mobile banking registered accounts.
• Mobile Money – Includes Account to Mpesa/Airtel (own or Other number) transfers.
• Payments- Pay your DSTV, GOTV, Star times, KPLC Post paid and school fees conveniently.
• Airtime Purchase – Customers with Safaricom numbers can buy airtime for self and other number.
• Mini statement - One can view up to five most recent transactions.
• Funds transfer- Includes use of PesaLink this enables customers to perform bank to bank funds transfers and also customer can do NBK to NBK account transfers.
• Account cash deposit - via the Mpesa business number(625625) customers can deposit funds into the NBK accounts at any time and via PesaLink from other bank accounts.
• Alerts - Customers are able to receive SMS alerts for transactions on their accounts.
• Cards - A credit cardholder can view the card statement, balances, make payments to the card and stop card via the App.
• App Self Activation - This service is available on USSD (*625#) for the iOS/Huawei App users for activating the iOS/Huawei NatMobile App.
• Vooma - Available on USSD for a seamless account to Vooma merchant transfer. Dial (*625#) >Select VOOMA Menu >Buy Goods >Select the source account >Enter the VOOMA Till Number, Amount >You will get a confirmation message
• Lipa na PesaLink - Allows Merchant Payments to be made directly from another bank account to an NBK bank account.

   The remitter will access the service via the other bank’s channels; Pesalink menu > pay to account (NBK biller)> enters amount> completes the transaction.

  • NBK will receive the funds into the mapped credit account.
  • Enable instant SMS message delivery to the account beneficiary notifying him of receipt of funds.

How to Download the NatMobile App on Your Phone

Android Phones

• Enable internet connection on your phone
• Go to Google play store and search for NatMobile
• Download then install the application.
• Activate the app using your Mobile phone number and current mobile banking PIN.(What you use for *625#)

i-Phones

• Enable internet connection on your phone
• Go to App store and search for NatMobile
• Download then install the application.
• Activate the app by dialing *625# enter your current mobile banking PIN (What you use for *625#)
• Select account management option
• Select App Self Activation option
• Code will be sent to the NatMobile registered mobile number
• Enter the code on the App to activate the App
• Follow the steps to sign in to the platform using your Mobile phone number and current mobile banking PIN.(What you use for *625#)